Kerala Quarters Privacy Policy

Effective Date: 1st May 2025

At Kerala Quarters accessible from www.keralaquarters.com we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a reservation using our payment gateway.

1. Information We Collect
When you use our website, we may collect the following personal information:

  • Name
  • Contact number
  • Email address
  • Billing and reservation details
  • Payment information (processed securely via third-party gateway)
  • Any other information voluntarily provided through forms or inquiries

2. How We Use Your Information
We use the information to:

  • Process and confirm your table reservations
  • Facilitate secure payments
  • Communicate regarding your booking or customer support queries
  • Improve our website and services
  • Send occasional updates or offers (only with your consent)

3. Payment Security

All payments are processed through secure, RBI-compliant third-party payment gateways. We do not store your card details or sensitive financial data on our servers.

4. Cookies & Analytics
We use cookies and analytics tools to improve user experience and understand website traffic. You can choose to disable cookies through your browser settings.

5. Sharing of Data
We do not sell or rent your personal data to third parties. Your data may be shared only with:

  • Authorized payment processors
  • Legal authorities, if required by law

6. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your Rights
You may request:

  • Access to the data we hold about you
  • Correction of inaccurate details
  • Deletion of your personal information (subject to legal requirements)

Please contact us at enquiry@keralaquarters.com for any such requests.

8. Cancellation Policy:
Cancellations made 24 hours or more before the event will be eligible for a credit note for the advance payment
Monetary refunds will not be provided under any circumstances. Only credit notes will be issued where applicable.

9. Refund Policy
Monetary refunds will not be provided under any circumstances. Only credit notes will be issued where applicable.

10. Pricing and Payment Breakdowns
Veg Sadhya: Rs. 1200/- per person + taxes
Nasrani Sadhya: Rs. 2200/- per person + taxes

Pre-book your spot now with a minimum amount of Rs.500 to secure your seat at this flavourful feast. Let’s make your Sundays unforgettable—Kerala style!

11. Updates to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with the effective date.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, contact:

Plot-126, Ground Floor, Mathuradas Mill Compound, Senapati Bapat Pawar Marg, Lower Parel, Mumbai, Maharashtra 400013
Tel: 9930335941
Email: enquiry@keralaquarters.com

TERMS & CONDITIONS

DINING TERMS & CONDITIONS

  • Please arrive 15 minutes before your reservation time.
  • Sitting times are strictly limited to 75 minutes.
  • Tables will be held for 15 minutes past your booking time.
  • Children aged 12 and above are allowed Monday to Saturday.
  • Children of all ages are welcome on Sundays for both lunch and dinner.
  • Guests must follow house rules at all times.
  • Walk-ins are welcome - half the restaurant is reserved for walk-in guests.
  • The restaurant reserves the right to amend terms and conditions without prior notice.
  • Additional terms may apply for special events and promotions.

YOUR EXPERIENCE MATTERS

We aim to create an atmosphere that delights the senses, combining the energy of our kitchen with the craft of delicious and memorable food. Your privacy and trust are equally important to us — and we thank you for being part of our Kerala Quarters family.